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Privacy Policy

Last updated: January 3, 2026

1. Introduction

RateMyCoach ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide:

  • Account information (name, email, password, phone number)
  • Profile information (bio, photo, sports preferences)
  • Reviews and ratings you submit
  • Messages and communications through our platform
  • Payment information (processed securely through Stripe)
  • Background check consent and verification documents (for coaches)

2.2 Information Collected Automatically:

  • Device information (browser type, operating system)
  • Usage data (pages visited, features used, session duration)
  • IP address and approximate location
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you notifications about bookings, messages, and updates
  • Calculate and display Trust Scores for coaches
  • Facilitate background check verification
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations
  • Respond to your inquiries and provide customer support

4. COPPA Compliance (Children's Privacy)

4.1 Parental Consent: We comply with the Children's Online Privacy Protection Act (COPPA). Users under 13 years of age require verified parental consent before creating an account or using our services.

4.2 Data Minimization: For users under 13, we collect only the minimum information necessary to provide our services and do not use their data for marketing purposes.

4.3 Parental Rights: Parents or guardians may review, delete, or refuse further collection of their child's personal information at any time by contacting us at privacy@ratemycoach.pro.

4.4 Anonymous Analytics: Analytics data from users under 13 is fully anonymized and cannot be traced back to individual users.

5. Information Sharing

We may share your information with:

  • Other Users: Profile information, reviews, and Trust Scores are visible to other users as part of the platform's core functionality.
  • Service Providers: Third parties who help us operate our services (payment processing, email delivery, background checks, hosting).
  • Legal Requirements: When required by law or to protect our rights, safety, or the safety of others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do NOT sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption in transit (TLS 1.3) and at rest
  • Row-level security policies in our database
  • Regular security audits and vulnerability assessments
  • Secure payment processing through PCI-compliant providers
  • Two-factor authentication for sensitive operations
  • Access controls limiting employee access to personal data

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and fraud prevention for up to 7 years. Anonymized data may be retained indefinitely for analytics.

8. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@ratemycoach.pro.

9. Cookies & Tracking

We use cookies and similar technologies for:

  • Essential Cookies: Required for authentication and security
  • Functional Cookies: Remember your preferences
  • Analytics Cookies: Understand how you use our platform

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

10. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of personal information (which we do not do). To exercise these rights, contact us using the information below.

11. International Users

If you are accessing our services from outside the United States, please note that your data will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer. We implement appropriate safeguards for international data transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us:

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